An official website of Washington State government
Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
What a customer service representative does
Become a customer service representative
If you enjoy doing these activities, you might make a good customer service representative
- Listening to others, not interrupting, and asking good questions.
- Talking to others.
- Noticing a problem and figuring out the best way to solve it.
- Looking for ways to help people.
- Bringing people together to solve differences.
Discover what you could earn in Washington
- Average hourly rate is $32 per hour with an average salary of $48,300 per year.
- Half of workers earn between $20 and $32 per hour.
- Half of workers earn an annual salary between $9,100 and $53,300 per year.
- 47% of individuals in this occupation have been employed in every quarter of the past year.
Part-time
- The average hourly rate for part-time workers is $25 per hour with an average salary of $25,500 per year.
Customer Service Representative job outlook
- There are 50,157 workers in this occupation in Washington.
- There are 6,272 openings per year in this occupation in Washington.
Multiple Jobs
- 1% of individuals in this occupation worked for more than one employer.
- 20% of individuals in this occupation held a position in another.